You are the new fleet manager at xpressship, a package delivery company. as your first project, your boss has asked that you to look into implementing an electronic monitoring system for the fleet of 2,000 trucks your company owns. the company has received multiple complaint calls from customers and residents in neighborhoods complaining that delivery trucks are driving above the speed limit as well as not making complete stops at stop signs. naturally, your company wants drivers to practice safe driving habits and obey all traffic laws. you know that telematics have been used by other companies with fleets of cars or trucks and it will allow your company to not only track drivers’ speed, but also the number of hard braking incidents, if drivers record on hand held devices while driving, and drivers’ seat belt use. tracking these items can reduce accidents while improving safety and customer service. you find that a simple computer can be installed in each vehicle. when the drivers return at the end of the day, the telematics information from each vehicle will be uploaded to a master computer where a software program will generate a report with results on the variables you have selected.
several months after the telematics installation, three of your company’s top drivers stop by your office. they raise concerns that the telematics are not collecting accurate data. at separate times, each of them has been written up as a result of information collected by the vehicle computers. ted, who has worked for the company for 14 years says, “i was written up for not wearing my seat belt. i always wear my seat belt. my wife would kill me if i didn’t! ”
(q): as a manager, how would you handle this situation? check all that apply.
a- do nothing. xpressship has invested heavily in telematics and its usage is a priority for upper management
b- agree to look into the matter and suspend all disciplinary action resulting from telematics information
c- send out an all company memo explaining that xpressship is committed to requiring safe driving habits and your company has a zero-tolerance policy for violators
d- agree to use telematics data for new hires only