Which of the following tips should be followed to improve voice mail communication? a) speak fast and in a loud voice. b) keep your message brief, typically 60 seconds or less. c) avoid updating your greeting frequently. d) avoid repeating your name and phone number.

Which of the following statements is true of the balanced-scorecard? a. it is a more or less a one-dimensional metric of measuring competitive advantages of a firm. b. it is one of the traditional approaches of measuring firm performance. c. its primary focus is to base a firm's strategic goals entirely on external performance dimensions. d. it attempts to provide a holistic perspective on firm performance.