Which qualifications have an importance level higher than 60 for a career as a customer service representative? select all that apply operation monitoring mathematics service orientation reading comprehension persuasion learning strategies speaking

speaking

service orientation

persuasion

Which qualifications have an importance level higher than 60 for a career as a Customer Service Representative? Select all that apply:

Explanation:

A customer service representative is the person who is responsible for providing users with information and support in relation to the products or services that the company in which they work sells. In addition, it is who is responsible for channeling complaints, claims and suggestions.

Usually, customer service management is done by telephone, but the process can also be managed by email, social networks, internet portals or in a personal way, in the store or customer service point.

A customer service representative should be able to hear your needs. As the communication path can also be by email, it is important that the representative has good reading comprehension and speaking in case of telephone contact.

Those who are in customer service know that asking the right questions can yield the necessary answers to solve the problem. The quality questions help to discover the real needs, goals, objectives and concerns of the clients so that the representative can work to solve it and alleviate the concerns. Being persuasive and having a service orientation will help any problem be resolved in a cordial and patient manner and the client is satisfied with the service.

b. take periodic breaks and alternate between tasks.  

will increase work efficiency, and avoid health issues.