1. why are capacity decisions critical in the airline industry? a. too many or too few planes, gates, and employees can harm revenues and profits. b. us airlines filled just 77% of their seats last fall. c. they are money makers in winter. d. all of the above. 2. how can airlines impact capacity? a. fly the planes only on the routes that have the five highest demands. b. hire more workers each fall. c. conduct more routine maintenance in winter months. d. all of the above. 3. fuel prices impact capacity decisions because a. unions do not want to cut staff when prices drop. b. they represent a high percent of operating expenses. c. they encourage airlines to provide less flights during summer. d. longer routes are always less profitable. 4. different airlines handle capacity adjustments by a. adding flights to warmer destinations during winter. b. parking planes in winter. c. squeezing more hours out of each plane per day. d. all of the above.