Business, 24.06.2019 15:50 jjelzy

Speedy swift is a package delivery service that serves the greater atlanta, georgia metropolitan area. to maintain customer loyalty, one of speedy swift’s performance objectives is on-time delivery. to monitor its performance, each delivery is measured on the following scale: early (package delivered before the promised time), on-time (package delivered within 5 minutes of the promised time), late (package delivered more than 5 minutes past the promised time), lost (package never delivered). speedy swift’s objective is to deliver 99 percent of all packages either early or on-time. another objective is to never lose a package. see worksheet 1 for data on speedy swift’s performance and answer the following questions: a. what scale is used to measure delivery performance? what kind of variable is delivery performance? b. construct a frequency table for delivery performance for last month. c. analyze the data summaries and write an evaluation of last month’s delivery performance as it relates to speedy swift’s performance objectives.

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