Iwant to cancel my account and have the 24.72 refunded back to my account. i took advantage of the free 7 day trial and cancelled before it was up. i was still charged and have sent about 5 or 6 emails waiting for a response. i have heard nothing.

Which of the following results from the latest decision round is most important in providing guidance to company managers make in strategic moves and decisions to improve their companies competitiveness and rank among the top-performing companies in the current decision round