When a customer is upset, candace will often speak with the customer herself so the customer will feel camp bow wow takes the issue seriously. in these situations, candace is fulfilling the role of management, which is part of the component?

Akika corporation started as a small firm and has grown substantially in the past decade. its interests span from electronics to real estate and aviation. akika's board of directors have now decided to create independent business units for and categorize the actions performed under each domain. each business unit will have distinct roles and responsibilities. which of the 14 principles of fayol does this exemplify?