Charlotte has just taken a job at a local publishing house. she has a lot of tasks to accomplish today, but her first task is to write letters to several of the authors and send out contracts. charlotte wants to make a good impression on her boss, so she wants to make sure all her correspondence with the authors is professional and looks formal. charlotte has added a citation to the documents on which she is working. in the process of her doing so, word has added the source that she introduced to a of sources, which is now available to any document created using the same user account on that computer.