Which is an example of a crime that might occur in an e-commerce transaction? a. a customer’s new purchase is stolen after delivery. b. a customer’s credit card information is stolen and used by someone else. c. a customer can easily take merchandise without having to pay for it. d. a customer pays an unfair price for the merchandise she bought.

Statistical process control charts: a. indicate to the operator the true quality of material leaving the process. b. display upper and lower limits for process variables or attributes and signal when a process is no longer in control. c. indicate to the process operator the average outgoing quality of each lot. d. display the measurements on every item being produced. e. are a graphic way of classifying problems by their level of importance, often referred to as the 80-20 rule.