Staff can be trained to provide psychological first aid to survivors following a mass casualty incident. Psychological first aid includes five steps. Identify the missing step below: Listen - Provide an opportunity share experiences and express feelings. Protect - Protect individuals from further trauma and help reestablish feelings of physical and emotional safety. Connect - Help individuals reestablish supportive connections. _Teach-Help individuals understand the normal range of stress reactions. Select the missing step from below: Report—Share what individuals confide with their parents/guardians. Sympathize—Express your own fears and doubts so they know they’re not alone. Model—Demonstrate calm and optimistic behavior Challenge—Urge individuals to get over the trauma quickly and return to normal.