1. How would you characterize the tone of the following paragraph that came from a letter a tenant sent to a landlord?
If you want your rent this month, you better do something about the leaky kitchen faucet. I've told
you about this at least five times and you still haven't done anything about it. The dripping at night
is driving me crazy. I don't know why I ever decided to rent such a pigsty. But if you don't do
something about it, I'm going to go to the city and complain and tell them you're renting a roach-
infested dump to innocent people.
2. Change the voice of the preceding paragraph by rewriting it to reflect a softer tone.
3. How would you characterize the voice in the following excerpts? Describe the vocabulary, syntax
and attitude evident in each passage: