What is Ericsson’s tone? Why does Ericsson maintain this tone in the
Essay?

Ericsson's tone is colloquial; she converses with the reader. She uses the generalizations "we" and "like most people" to establish a relatable connection between her and her audience.

Ericsson's tone give the reader a feeling that small daily lies are used for the better. This is because of the consequnces she faced such as being fired when telling her client that she wasnt at work on time because she didn't feel like it.

Tone : Ericsson's tone is colloquial; she converses with the reader. She uses the generalizations "we" and "like most people" to establish a relatable connection between her and her audience.

Explanation:

i think the answer is a.

the answer to the question is punishment. or more specifically, positive punishment.

positive punishment occurs when a behavior is given a negative consequence for the individual doing the behavior.

sara no longer wants to ask questions (the behavior) because she is ridiculed by mr. smith (the punishment).

reinforcement is inaccurate because reinforcement always gives positive consequences for the individual doing the behavior, be it by introducing a pleasant consequence or removing an unpleasant one.